Buzzly
FeaturesPricingFor HostsThe AppFAQLog InSign Up

Terms and Conditions

Effective date: September 9, 2026

YOU MUST AGREE TO THE FOLLOWING TERMS AND CONDITIONS ("TERMS") BEFORE USING ANY SERVICES PROVIDED BY BUZZLY INC. ("BUZZLY", "US", "OUR", "WE"), INCLUDING THE BUZZLY.CO WEBSITE, THE BUZZLY MOBILE APPS, AND ALL RELATED SERVICES (TOGETHER, THE "SERVICE"). CAREFULLY READ ALL OF THE FOLLOWING TERMS AND CONDITIONS BEFORE PROCEEDING. BY CHECKING A BOX ON A REGISTRATION OR SUBSCRIPTION SCREEN, YOU ARE ACCEPTING THESE TERMS AND ENTERING INTO A BINDING CONTRACT WITH BUZZLY. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE EXIT NOW. THESE TERMS MAY BE UPDATED BY US FROM TIME TO TIME.

1. Scope

You can review the most current version of the Terms at any time at: https://buzzly.co/terms. In addition, you will be subject to any posted policies, guidelines or rules which may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into these Terms.

2. Third Party Payment Processor

In order to use Buzzly, you will need to input certain personal and sensitive data. This data and certain other information about you is subject to Our Privacy Policy, which can be found at: https://buzzly.co/privacy.

In addition to Buzzly's proprietary services and products, We use the following service provider for the facilitation of payment:

STRIPE, INC. 185 BERRY STREET, SUITE 550 SAN FRANCISCO, CA 94107

You represent that you have first reviewed and accepted the terms and conditions governing the use of this third-party payment processor prior to using any Buzzly services or products. The terms and conditions of our third-party payment processor may be found at: https://stripe.com/terms.

3. Payment and Billing Authorization

You are responsible for maintaining accurate and valid payment information at all times.

By subscribing to the Service, you authorize Buzzly to charge your payment method on a recurring basis for all charges you incur, including subscription charges, usage charges, and applicable taxes, until your services are cancelled. Subscription charges are billed in advance for the selected term (monthly or annually) at the rates presented to you when you subscribe, and on each renewal until cancelled.

If you enable an optional balance or automatic top-up feature, you additionally authorize Buzzly to charge your payment method automatically in the amounts and at the thresholds shown in your settings, until you turn the feature off.

If a payment fails, we or our payment processor may retry the charge. Services may be suspended while payment is outstanding, and may be cancelled if payment continues to fail. Suspended services will be restored upon successful payment.

You agree to pay all charges listed on the invoice provided to you by Buzzly, including applicable taxes such as HST and GST where they apply.

4. Usage Charges

Some features of the Service are metered, such as call time and automated entries. Usage is measured in the units and billed at the rates published at https://buzzly.co/pricing or presented to you in the Service. Your current usage is visible in your account.

Your plan may include a set amount of usage. You acknowledge and agree that you are responsible for all usage charges incurred on your account beyond any included amount, whether that usage was by you or by anyone you have granted access through the Service. Usage charges beyond any amount included in your plan are billed on the next invoice that becomes due, or earlier once your accumulated usage reaches a billing threshold.

5. Refund

All charges, including without limitation, subscription charges, usage charges, and applicable taxes, are non-refundable except where covered by our "14-Day Satisfaction Promise" Policy.

6. "14-Day Satisfaction Promise" Policy

First-time customers are eligible for Our 14-Day Satisfaction Promise for the first Buzzly number created. If during the first fourteen (14) days of service, you are unsatisfied with your services, contact Us via email at help@buzzly.co and We will refund service charges paid, including applicable taxes. Usage charges are not refundable under this policy. We reserve the right, at Our sole discretion, to withhold from any refund, usage charges that exceed a reasonable 14-day prorated amount.

7. Payment Disputes

If you believe a charge is incorrect, contact Us at help@buzzly.co and We will work with you to resolve it. Any charge that is reversed through a payment dispute or chargeback is treated as an unpaid charge, and We may suspend or, at Our discretion, cancel your services. Charges properly incurred under these Terms remain owed regardless of the outcome of any payment dispute, and We may require payment of any outstanding amounts before providing or restoring services.

8. User Account and Security

You will create a password and user account through registration with Buzzly services. You are responsible for maintaining the confidentiality of the password and account, and any unauthorized use. You agree to notify Buzzly of any unauthorized use of your password or account or any other breach of security immediately upon your discovery of such an unauthorized use or breach.

If you enable two-factor authentication, you are responsible for maintaining access to your authentication method (such as your authenticator app) and for storing your backup codes securely. Backup codes are displayed once, when they are generated, and cannot be retrieved or displayed again afterward. If you lose access to both your authentication method and your backup codes, We will not be able to restore access to your account, and Our support team cannot provide replacement backup codes or bypass two-factor authentication on your behalf. You accept this risk when you enable two-factor authentication.

We are not responsible for any loss of access to your account, or any interruption of services, resulting from your failure to maintain the confidentiality, security, or availability of your password, authentication method, or backup codes.

9. Services and Content

Subject to change from time to time and without your consent, Buzzly offers a cloud service platform that enables customers to enhance the features of their existing telephone buzzer system.

Any and all information, product names, company names, domain names, trademarks, patents, copyrights, or other proprietary rights (whether or not registered), web pages, graphics, data, databases, files, multimedia, software or content as used in or accessed through the Service, including the manner in which the information is presented or appears and all information relating thereto (the "Content"), are the property of Buzzly or the respective owners as indicated.

Neither you nor Buzzly owns the telephone numbers provided for your use of Buzzly services. If your Buzzly services are disabled or cancelled, you may lose access to any telephone number provided to you by Buzzly. Buzzly may not be able to retrieve this number to resume its use. This number may not be used for any purpose other than for Buzzly services and in accordance with these Terms or any other conditions that Buzzly may specify.

10. Building Access and Entry

The Service acts on the settings you configure, including automatic entry, schedules, shared access, and Virtual Fobs. You are solely responsible for those settings and for deciding who may enter through them. Buzzly is not responsible for the conduct of any person granted entry through your settings or through access you have shared, or for the physical security of any building or unit.

You represent that you are authorized to connect your building's buzzer system to the Service and to direct its calls to Buzzly.

11. Capacity

In consideration of your use of the Service, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of Canada or other applicable jurisdictions. If you are below the legal age required to form a binding contract, you represent that you have received parental consent to use the Service.

12. Shared Access and Third Parties

You are responsible for the actions of anyone you allow to use your account or to whom you grant access through the Service, including through shared access and Virtual Fobs, as if those actions were your own.

13. Acceptable Use

The Service is intended for receiving and managing calls from your building's buzzer or intercom system. It is not a general-purpose call forwarding, virtual phone number, or messaging service, and a Buzzly number may not be used as a general contact number. A Buzzly number may not be used to send or receive text messages, except through features We expressly provide.

You agree not to use the Service:

  • For any unlawful purpose, or in violation of any applicable law or regulation
  • To send unsolicited or abusive messages, or to harass, threaten, or defraud any person
  • To interfere with or disrupt the Service, or attempt to access it by any means other than the interfaces We provide
  • To resell the Service or any telephone number provided with it, except as We expressly permit

14. Your Responsibilities

You are solely responsible for the use of the services, content, transactions, and products available on or through the Service. While every effort is made to ensure continuous availability of Buzzly services, We do not guarantee that Buzzly services are that which you require or had anticipated. Further, Our services are provided on an 'as is' and 'as available' basis. We do not guarantee uninterrupted service and you should use personal judgment when relying on Buzzly services.

15. Limitation of Our Liabilities

BUZZLY IS NOT TO BE USED IN AN EMERGENCY SITUATION OR TO PROVIDE ACCESS TO EMERGENCY PERSONNEL.

OUR TELEPHONY CARRIERS IMPOSE SIGNIFICANT CHARGES WHEN EMERGENCY SERVICES ARE CONTACTED THROUGH A NUMBER. IF EMERGENCY SERVICES ARE CONTACTED THROUGH YOUR BUZZLY NUMBER, WE MAY, AT OUR DISCRETION, CHARGE YOU A FEE OF UP TO $150 (IN THE CURRENCY OF YOUR ACCOUNT) PER OCCURRENCE TO RECOVER THOSE CHARGES.

YOU ARE USING BUZZLY SERVICES AT YOUR OWN RISK. YOU AGREE THAT YOU ARE RESPONSIBLE FOR ANY AND ALL USE OF BUZZLY SERVICES.

BUZZLY GIVES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES, EXPRESS OR IMPLIED, AS TO THE USE OF THE SERVICE OR THE CONTENT, TRANSACTIONS, OR PRODUCTS PROVIDED THEREIN.

YOU AGREE TO INDEMNIFY AND HOLD BUZZLY HARMLESS FOR ANY AND ALL CLAIMS, WHETHER DIRECT OR INDIRECT, RESULTING FROM THE USE (OR MISUSE) OF THE SERVICE OR ITS CONTENT OR PRODUCTS, OR OF ANY OTHER WEBSITE ACCESSED TO OR FROM THE SERVICE. THIS INDEMNITY SHALL ENURE TO THE BENEFIT OF OUR CORPORATE SUCCESSORS AND ASSIGNS.

IN NO EVENT SHALL BUZZLY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE. (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM: 1. RELIANCE ON THE MATERIALS PRESENTED, 2. COSTS OF REPLACEMENT GOODS, 3. LOSS OF USE, DATA, OR PROFITS, 4. DELAYS OR BUSINESS INTERRUPTIONS, 5. ANY THEORY OF LIABILITY.)

IN ANY EVENT, BUZZLY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO BUZZLY, IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, FOR THE SPECIFIC SERVICE (SUCH AS THE INDIVIDUAL BUZZLY NUMBER) TO WHICH THE CLAIM RELATES, OR, WHERE THE CLAIM DOES NOT RELATE TO A SPECIFIC SERVICE, THE TOTAL AMOUNTS PAID BY YOU TO BUZZLY IN THOSE TWELVE (12) MONTHS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN LIABILITIES. IN THOSE JURISDICTIONS, THE ABOVE EXCLUSIONS AND LIMITATIONS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND NOTHING IN THESE TERMS LIMITS ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE CONSUMER PROTECTION LAWS THAT CANNOT BE LIMITED BY CONTRACT.

16. Intellectual Property

Buzzly and the Buzzly logo are trademarks of Buzzly Inc. Buzzly software and services are protected by intellectual property laws. The services and Content of the Service may not be reproduced, published, copied, merged, modified, recompiled, licensed, distributed, sold, stored in an electronic retrieval system, or reverse engineered in any form or by any means whatsoever.

If you choose to provide feedback or suggestions to Buzzly, said feedback shall be deemed to be non-confidential and We reserve the right to freely use such information.

17. Choice of Governing Laws

These Terms are governed by the laws of the province of Ontario and the federal laws of Canada applicable therein, despite any conflict of law.

18. Arbitration

To the maximum extent permitted by applicable law, you agree to pursue any claim, dispute, or controversy against Buzzly through confidential and binding arbitration conducted by a single arbitrator appointed through the agreement of the parties. Arbitration shall be held in Toronto, Ontario, Canada. The arbitration procedure may be amended by mutual consent of the parties, in writing, or by the arbitrator in the case of absence of agreement. The language of the arbitration shall be English.

19. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms and any posted policies or guidelines constitute the entire agreement between you and Buzzly with respect to the use of the Service and the Content. These Terms may not be amended and no waiver of any provision of these Terms shall be binding on Buzzly unless executed by Buzzly in writing. Buzzly reserves the right to modify these Terms at any time without your consent.

21. No Waiver

The failure of Buzzly to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

22. Termination & Cancellation

You agree that Buzzly may suspend or terminate your services, account, and any associated telephone number, without notice or your consent. Cause for such termination includes, without limitation: (a) breaches or violations of these Terms or other incorporated policies, guidelines, or agreements; (b) requests by law enforcement or other government administrative bodies; (c) your own request; and (d) unexpected technical or security issues.

Services are offered on a monthly or annual pre-purchase basis and will renew automatically until cancelled. To avoid a renewal charge, you must turn off automatic renewal for the applicable plan in your Buzzly dashboard at least twenty-four (24) hours before the renewal date. Once a renewal charge occurs, it is non-refundable in accordance with these Terms. Your services will be maintained for the duration of any pre-purchased term that is already in effect. If such a termination occurs, you agree to pay any outstanding fees as indicated by your Buzzly invoice at the time of termination. Upon request, your services may be terminated immediately, without refund of any remaining term of pre-purchased services by contacting Us directly.

You may terminate your entire account upon request, without refund of any remaining term of pre-purchased services by contacting Us directly.